Root7 India endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not accept returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions, - A wrong product has been dispatched meaning the product does not match the item selected during order confirmation - If you identify a quality or a manufacturing defect on the received product - If the product is received in a damaged condition. In case of the above, reach out to us on firstname.lastname@example.org and we will get back to you within 24 hours. Incase of a genuine manufacturing defect you will be eligible for a refund or exchange.